Dollar General Cbl Answers Shrink Awareness (2024)

FAQs

Which of the following are shrink reduction resources available to you, Dollar General CBL? ›

Final answer:

Key resources for this include the Transaction Analysis Log (TAL) and careful monitoring of Refunds and Exchanges.

The program has been designed to enable Store Managers to receive Computer Based Learning (CBL) training in “micro-learning” doses, essentially enabling them to take shorter modules that build upon one another at just the right time in training.

Expert-Verified Answer. At Dollar General, approximately 35% of shrink is caused by employees, known as internal theft. Shrink also includes external theft, administrative errors, and supplier fraud. Managing shrink is vital for profitability.

Shrink is defined as the loss of store merchandise and/or money due to theft or inaccurate valuation of store inventory (inventory is defined as merchandise in the store intended for sale.) There are four main types of shrink: internal shrink, external shrink, process and paperwork, and outside vendor.

Therefore, the benefits of the DG PickUp program are: it drives sales, it maintains Dollar General's competitiveness, and it adds value and convenience to the customers.

Final answer:

Recovery at Dollar General does not reduce shrink, unlike other retail activities.

“Community Based Learning (CBL) is a pedagogical approach that is based on the premise that the most profound learning often comes from experience that is supported by guidance, context-providing, foundational knowledge, and intellectual analysis.

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Final answer:

The best deterrents to prevent shrink are a combination of loss prevention staff, attentive customer service, and shrink reduction resources such as CCTV, all working together to minimize inventory loss.

What are internal shrink examples? ›

For external shrink, customers can use fraudulent gift cards, returns, and swapped prices to steal at the point of sale. Conversely, for internal shrink, employees can manipulate discounts or skip-scan to steal. However, POS employee theft is far less common than operational shrinkage that occurs at the cash register.

Dollar General will convert “some or all self-checkout registers to assisted-checkout options” in around 9,000 of its 20,000 stores, CEO Todd Vasos said during the company's Q4 2023 earnings call on March 14.

Retail shrinkage occurs when a company loses inventory from causes other than sales. Retail shrinkage causes a discrepancy between the inventory list and the number of products actually in stock. Shrinkage can occur because of shoplifting, employee theft, return fraud, administrative errors and operational loss.

The Loss Prevention Department at Dollar General utilizes various measures to prevent theft, including teaching and training store employees, conducting fact-finding missions when necessary, and utilizing CCTV systems and specialized software for monitoring activity.